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Results of search for 'Richard F. Gerson'
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1.
Medir a qualidade e a satisfação do cliente : um guia para gerir um serviço de qualidade
/
Richard F. Gerson
; trad. Paula Mira Fernandes
Monografia
Publication
Lisboa : Monitor-Projectos, D.L. 2001
Description
IX, 117 p. : il. ; 26 cm
Location
Biblioteca da UTAD
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2.
Medir a qualidade e a satisfaçäo do cliente : um guia para gerir um serviço de qualidade
/
Richard F. Gerson
; trad. Paula Mira Fernandes
Monografia
Publication
Lisboa : Monitor, 1998
Description
IX, 117 p. : il. ; 26 cm
Location
Biblioteca da UTAD
Availability
Available (3).
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2
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5
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